Over two decades of research, Cross and colleagues have found that 3-5% of people in a typical organization network account for 20-35% of the value-adding collaborations. Yet even sophisticated talent management systems tend to overlook about half of these central players.
Among other problems, this means that the people making your most significant collaborative contributions are not getting recognized, and research shows they often burnout and leave. To address this problem, Juniper Networks used ONA to identify “hidden stars” – those that are having a significant impact but being missed by a more traditional performance management system, and relied on those hidden stars to spearhead organizational change.